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By proceeding with a booking, you acknowledge that you have read and understood all of the terms and conditions which apply to it and agree to be bound by them. Delays and disruptions are a frustrating but sometimes inevitable part of air travel. You will be asked to enter your Flying Club membership number when booking and remember to show your Flying Club membership number on collection of the car. Some airlines and accommodation providers only load their seats/rooms to sell approximately 10 months before the departure. We reserve the right to increase or change the administrative fees referred to above at any time. Drivers between 21 and 24 Alamo offers everyday affordable rental rates and a hassle-free customer experience. WebWell, in the case of a Virgin Atlantic flight cancellation, Virgin Atlantic cancellation policy and EU 261 state that you can also make a claim for compensation. 17. Customer support | Virgin Atlantic Holidays We cannot accept any liability for any damage, loss, expense or other sum(s) of any description which did not result from any breach of our Contract with you or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates. To address this, and to ensure popular flights do not leave with empty seats we use historical data to take a small number of additional reservations. You can earn from250 to 1000points when you hire a car with Avis. (iii) ensure that the group or any members of the group comply with all relevant laws. All materials published on this Web Site (including, but not limited to articles, features, photographs, images, illustrations, audio clips and video clips, also known as the "Content") are protected by copyright, trademarks or other intellectual property rights and are owned or controlled by Virgin Atlantic Holidays, or the party credited as the provider of the Content. Copyright Virgin Holidays Limited. We also reserve the right to carry out random checks in order to minimise credit or debit card fraud. 11.1. Virgin Atlantic Holidays accepts no liability if you or any member of your party cannot travel or are refused entry onto any airline, or transport, or into - or through (whether or not you are required to leave the aircraft) - any country because they have not complied with any travel, passport, visa, ESTA, vaccination, testing or immigration requirements or are not in possession of necessary travel documentation (including, without limitation, a valid ESTA, vaccination certificates, testing kits and any other required documentation). Please note: Drivers must be over the age of 21 to hire a car unless otherwise specified. Please note that if you transfer your holiday to another person, you cannot transfer your holiday insurance. There will be a charge of 30 to amend each name. People often save miles for years to get a reward flight, so impose a swingeing 25% penalty if they had to cancel even many months before departure was simply not on. Over the last 20 years our dedicated team of Special Assistance co-ordinators have helped and assisted millions of customers travel independently with ease and comfort. Where do I find my booking reference? Only us and the lead name on the booking shall have any rights to enforce these Booking Conditions. The Foreign, Commonwealth and Development Office and National Travel Health Network and Centre have up to date advice on staying safe and healthy abroad. Your use of the website 2. Pursuant to clause 17 above, we do not accept liability for any items or experiences including excursions, activities or events booked using resort credits. Register here If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking. There must be 1 adult per child under two years of age travelling, please adjust your passenger number, To book online please select a maximum of 9 passengers, to book 10 adults or more please call 0344 557 3978. Many will automatically add a daily charge to your onboard account. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. On rare occasions however all the confirmed passengers will check in for the flight and in this instance we comply fully with EU regulation 261/2004, and for flights departing from US airports the US Department of Transport 14 CFR Part 250, by firstly seeking volunteers to give up their seats and by offering affected passengers compensation and a seat on the next available flight, as well as meals and accommodation where necessary. *Due to customs restrictions in Lagos we regret we are unable to deliver delayed bags to passengers. Virgin Atlantic After departure no refunds will be made on any unused or part-used components of your holiday (e.g. If you have any specific dietary needs or severe allergies please contact us to discuss your personal needs. single room supplements, pursuant to clause 8.2 above. Accessibility | Renting with Avis brings you fantastic benefits, including: Competitive rates:for daily, weekend, weekly and longer length rentals for Virgin Atlantic customers. If you book and pay for your ticket through a travel agent you must apply to them for your refund or refund advice. If you have booked through a travel agent, please call them to change the name, or if you have booked through our website or over the phone, you can call our Customer Service Centre. WebDont worry if youve missed a payment or just need a little more time to pay; we have options available to help you. Pursuant to clause 7.6 and, in addition to any daily charge, a compulsory service charge of approximately 15-20% often also applies to all bar, spa and salon bills. Our new direct Virgin Atlantic service commences 22nd October 2023. Car hire was with Virgin but couldnt get through on the phone. National Car Rental is a premium, internationally recognized brand serving the car hire needs of the frequent airport traveller who seeks choice, convenience and time savings for all of their travel needs. 24/7 worldwide medical assistance For more information on flights departing from US airports only please see our Contingency Plan for Lengthy Tarmac Delays. Very rarely, we may be forced by unavoidable or extraordinary circumstances to change or terminate your arrangements after departure. We are continually reviewing our flying schedules,taking into accountthe Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. In the event of a flight cancellation, a delay of more than 30 minutes or a diversion, we will notify you. They must be collected from the airport. You will find an Avis rental station in nearly every major city and airport throughout the world with a large range of vehicles to suit your needs. 7.7. You can transfer your booking to another person, who satisfies all the conditions that apply to the booking, by the lead name giving us notice in writing at least 7 days before departure. Some Suppliers may require a cash deposit upon check-in for customers who do not have a payment/credit card. Visit the dedicated Alamo and Virgin Atlantic website to make a booking or for more information. WebIt is suitable for children (both able bodied and disabled) between 2 and 4 years old, weighing between 22lb - 44lb (10-20kg), whose height is 40 (100cm) or less and who can sit upright in their own aircraft seat. 10. Web1. 1.6. Virgin Atlantic restructured its seat pricing policy last year. Please note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges from your insurance company. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks.If youre unsure, you can delay any additional payments by choosing a new time to travel by requesting a Points cannot be earned where a corporate partner's policy preventspoints being awarded. Both the previous person and the new traveller are responsible for paying all costs and charges we incur in making the transfer, including an administrative fee of 50 per person. 3rd party taxes, fees and charges collected with the fare, and shown on the ticket will also be refunded. Rentals on consecutive days without a flight in between will be considered one rental. The good news is that, if you cancel The Platinum Card, you receive a pro-rata fee refund. Failure to obtain an ESTA could result in the passenger being denied boarding by the airline. Individual travel requirements can also be discussed directly with our Special Assistance Department: If youre travelling from the UK, call our Special Assistance team:Tel: 0344 481 4455 WebVirgin Atlantic policies Conditions of carriage Article 10 Refunds 10.1 Refundable Tickets (a) Some Tickets are sold at discounted fares and may be partly or completely non-refundable if you cancel your booking. If you do not supply the correct credit or debit card billing address and/or cardholder information, your booking will not be confirmed, the issue of your tickets may be delayed and the overall cost of your booking may increase. 3.5. Hertz offer all Virgin Atlantic passengers and Flying Club members -. Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. 16.3 Please note that we will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances: (a) Postponing your booking to a later date. 9.4. Please note: Certain arrangements may not be cancelled after they have been confirmed and any cancellation could incur a cancellation charge of up to 100% of that part of the arrangements. These measures will not have a significant impact on your enjoyment of the holiday and all measures will be taken with the purpose of securing your safety and those around you. Our cancellation charges are a percentage of the total holiday cost and do not include any insurance premiums. Our travel experts are on hand to help you book your next holiday. Please note: In accordance with Air Navigation Orders, in order to qualify for infant status, a child must be under 2 years of age on the day of their return flight.