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The subject line starts with "Order Confirmed". Find your eBay guest order confirmation email. How do I return a item I purchased as a guest? - eBay Mar-20-2013 04:43 AM. . See how to check the status of your return. http://pages.ebay.com/help/sell/return-policy.html, http://pages.ebay.com/sellerinformation/tips-for-selling-online/effective-ebay-listings/return-policy.html, http://pages.ebay.com/help/buy/return-item.html. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. If you haven't received your item, you can check to see when it's due to be delivered. Thanks to all authors for creating a page that has been read 73,260 times. YouTube Sora no Manimani Vol.1 Asami Kashiwabara (Original) Tomoaki Maeno (Saku Ohyagi | eBay Get the item you ordered or get your money back. I think the issue was I bought the item as a guest without an ebay account. If the returned item is opened, used, damaged, missing parts, or is damaged during return delivery because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. You'll have to provide additional details, such as photographs showing what's wrong with the item. Navy cocktail dress Women's Puff-Sleeve Pleated Mixed-Media Dress. $134 Address. Oh, Ship! However, we're here to help. If the estimated delivery date has passed and you're still waiting, report that your item hasn't arrived so the seller can help you out. Return an item you bought as a guest. Send you a message The seller may ask you for some more details about your return request. Ebay refund without Paypal account. When we step in, we'll review the details of your case and get back to you and the seller with our resolution. Tip Returns & Refunds | eBay Lounge cushions target Seat Cushion Dimensions: 23 Inches (W) x 80 Solved: Return item purchased as guest - The eBay Community Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original postage cost. We need an option to choose between the new packing If you cant find your guest order confirmation email in your inbox, select the button below and well send you a link to your order details. You can check back regularly to see the seller's response and to find out what you need to do next. You'll receive a confirmation email once you've created the request, which will include a link to view your return details. You can: Tip You can also check the progress of your return request at any time. If your item arrives, or if you've changed your mind and no longer want to return your item, it's easy to cancel your request. Returns, items not received, and refunds for buyers | eBay Is it normal Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. The item can be purchased using Buy It Now. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. If you dont see the tracking information you can select Contact seller on the Order Details page and ask the seller if they will upload the tracking number. Car & Truck Safety & Security Accessories, Get help with an item that hasn't arrived, check the progress of your return request, If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. How you request the return depends on how you bought them. From the More actions dropdown menu, select See request details and then Close your request. If you have a PayPal account, you can use it to pay for your items on eBay. 3. Phone Number. There are several ways you can send an item back to the seller. Include your email address to get a message when this question is answered. Most sellers are happy to work with you, but if you're unable to resolve an issue or the seller doesn't honour their stated return policy, you may be eligible for eBay Money Back Guarantee. Returns, items not received, and refunds for buyers. Why was my refund less than the amount I paid? Select your reason for closing the return from the dropdown, and add . When we step in, we'll review the details of your case and get back to you and the seller with our resolution. shipping. This is to compensate for the money the seller lost dealing with a return. If you can't find your guest order confirmation email, select the button below and we'll . 'Accepted at Origin Facility'. Select . No transaction ID as I paid as a guest user. Item - PayPal Community Seller information See other items cuff david yurman 7 inch diamond bracelet Condition: New without tags David Yurman Store Details. Promoted Listings Advanced. Most sellers on eBay offer returns, and whatever your reason, doing it is easy. Your item didn't match the listing, or it arrived faulty or damaged. If you return the item used, damaged or missing parts, or if it gets damaged during return delivery, the seller may deduct an amount from your refund to cover the loss in the item's value. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. Sign out of this ID before trying to log on to the Guest order. To access your request details, you can either: From the request details, simply select Ask eBay to step in and help. Comment In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. Youll be issued a packing slip and shipping label. If you're not able to resolve things with the seller, you can ask us to help. Many eBay sellers accept returns if you've changed your mind. But, she paid $3 less than what I paid for the label. Instructions here >> Get help if you bought as a Guest. Choose Return item. Does the buyer refund money before or after the item is sent back on eBay? You'll need this email to view your order details, contact the seller, track your order, or start a return if you need to send your item back. If you can't find your guest order confirmation email, select the button below and we'll send you a link to your order details. Select your reason for returning the item. wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards.