We see that youre on the North America site but appear to be outside the U.S. and Canada. I really like the EGO line except for the price of there batteries. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. Please allow up to 24 hours for your account to update before redeeming points. All items listed on the packing list in the user manual of the mower must be We stand behind our products, so please call with any concerns or questions. I got connected with somebody right away and they went through basic troubleshooting steps (Making sure the battery is charged, trying the battery on other tools, etc.). I didn't have any way to see a status on my warranty claim. ","consent_manager.data_categories_table":"The table below outlines how we use this data by category. } It goes against our guidelines to offer incentives for reviews. The first time, I was on hold for about an hour. js.onerror = function () { For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. 100% satisfied with how EGO honors their warranty. We see that you are on the Australia/New Zealand site, but you appear to be in the United States. Where the product is repaired, Chervon may use refurbished parts. Ive never had a a battery go bad from any other manufacturer. Didn't call me back when promised. Auto-sensing technology monitors and feeds the length of the line for a continuous 16" cutting swath delivering non-stop high-performance trimming. j=d.createElement(s),dl=l!='dataLayer'? This offer is non-transferable and applies only to the original purchaser. I have asked for a call back, never got one, have stayed on the line while watching a basketball game because I was getting non response, line just cut off at the end of business hours. The mower must have been purchased from an authorised EGO Power+ Dealer. Plus, the ergonomic design offers additional comfort and is beneficial specially if you work with your hands for long hours. * Subject to product registration and annual inspection/ servicing. Visit our Contact Us page for additional ways to get help. It's not like it had to be shipped cross country. 14 0 obj <> endobj Husqvarna 5 Year Domestic Warranty Program - All Mower Spares Don't buy their products. Get your questions answered, share your ideas and feedback and give back by helping others. Their support was quick to get on the phone and it was painless to create a warranty case. However this process is SLOW. '&l='+l:'';j.async=tru e;j.src= I wanted to give a brief summary of my experiences dealing with EGO, their products, and their warranty/support department. It took some talking to get the rep to agree to replace my defective head. })(); For residential users looking to ditch gas, the EGO 52-inch zero-turn currently offers the most refined residential mowing solution on the market. Your EGO POWER+ Resources Here's where you can see our How-To Videos, get warranty information, contact customer service and register your products. The refund excludes any postage, handling or transportation costs. Please click on link to order spare parts for your EGO product, Chervon Australia Pty Ltd ABN 36 165 077 501 and Chervon New Zealand Subsidiary Ltd NZBN 9429049277616 (Chervon) warrants to the original domestic purchaser that this product will be free from defects in I spent four hours yesterday on Hold for customer support Today I surrendered after an hour of being on hold. Just got back for a 1 hr walk and was on hold the entire time. One dead boy in a nappy. Warranty Policy | EGO Power Plus Extended warranty exclusions include, but are not limited to, commercial, agricultural, rental, industrial and rental usage types. This website makes use of cookies to enhance browsing experience and provide additional functionality. The mower must be returned at the purchasers expense to the Dealer it was originally purchased from. Spent $289.97 at Lowes for the string trimmer only to find out that the battery and charger were left out of the box. JavaScript seems to be disabled in your browser. For all customer service requests, please call 1-855-EGO-5656 (1-855-346-5656). window.consentManagerStoreConfig = function () { return {"storeName":"EGO POWER","privacyPolicyUrl":"","writeKey":null,"improvedConsentManagerEnabled":true}; }; Now I like having a cordless lawn mower, but I can buy a good quality gas mower for for less than there batteries and a gas mower runs forever if you take care of it. Cannot find a repair place nor can Ego find one. 27 0 obj <>/Filter/FlateDecode/ID[<848663B22972AB4F9458285856A132C6>]/Index[14 29]/Info 13 0 R/Length 76/Prev 24527/Root 15 0 R/Size 43/Type/XRef/W[1 2 1]>>stream && window.URLSearchParams What would you like to do? Over one hour waits. For warranty service, please contact EGO customer service on Australia 1300 000 EGO(1300 000 346), New Zealand 0508 000 EGO (0508 000 346). Warranty. are not covered by this warranty and will not be borne by Chervon. Buy at Acme Tools Buy at Lowe's Best EGO Walk-Behind Lawn Mower LM2130SP Select Cut XP Self-Propelled Lawn Mower Specific warranties apply to the products below: Commercial Tools: LBX6000, BCX3800, STX3800, HTX6500, CSX3000, PPX1000, PSX2500, PTX5100, BHX1001. Spring 2023 (about 3 months later) both batteries were dead. the warranty registration was also completed. LIMITED SERVICE WARRANTY FOR FIVE YEARS from the date of original retail purchase, this EGO product is warranted against defects in material or workmanship. I have a full EGO lineup -- Lawn mower, leaf blower, string trimmer, hedge trimmer. Youll get tips and tricks on equipment set-up, preventative maintenance and safe usage of your EGO POWER+ tools and batteries. They don't believe you bought their product by default and have to supply a copy of your original purchase receipt even if you did register it. Basically no customer service. Our EGO combo kits, lawn mowers, and cordless tools has a complete range of power tools from cutting to multi-purpose design. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered within 30 days of purchase. } Zero customer care. Information provided by various external sources. Here are 8 tips for writing great reviews. Defective product will be repaired or exchanged free of charge if it can be verified that the defects were caused by a material or manufacturing fault. 5 year limited warranty on EGO outdoor power equipment and 3 year limited warranty on EGO Power+ System battery packs and chargers. Be the first to know about new products and innovations. Lowe's gives you 60 days. $299. After multiple tortuous calls to customer service they finally agreed to replace them. Barry Humphries, Australian comedian best known for alter-ego - CNN (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start ': This company obviously doesn't care about customer support ! You are also entitled to have the goods repaired 5 Kingston Park Court, Knoxfield, Victoria, Australia, 3180 ACN 004 881 145 ABN 76 004 881 145 Email: csc@stihl.com.au Telephone: 1300 366 665 Warranty means this warranty. Their board of directors should try calling the help line and see what customers deal with. Faulty EGO Power+batteries MUST NOT be shipped via any 3rdparty transportation system without first contacting the retailer from which it was purchased. EGO products shall not be considered defective, and this warranty will not apply, where the claimed defect is attributable to any cause other than the above-defined defects. Experience With EGO (Lawn Tools) Customer Support & Warranty. Greenworks vs EGO Lawn Mower Showdown! What's the Better Buy? to zero turn riding mowers. Just bought my first(and last) Ego. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. EGO Power+ LB6500 650 CFM (Skin) $285.40 Delivered @ Amazon AU She hung up on me. EGO Power+ considers their product's warranty null & void if their product was not bought through one of their authorized sellers. Be the first to know about new products, innovations, and offers. You can (slightly) extend this but never charging over 90%, never draining below 10%, and storing the batteries around 50%.. but even that's not gonna change the fact that batteries die. EGO Power+ Outdoor Power Equipment and Portable Power Products. Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. Be the first to know about new products and innovations. return window.Promise EGO tools are backed by an industry leading 5-year warranty. I registered the string trimmer and they have the serial number and receipt. var BCData = {"csrf_token":"d1c8e713bfe2bf97c3928838c93963a6323f860b979e1a04c7709379532c8fc2"}; var xmlHttp = new XMLHttpRequest(); Patented battery technology delivers gas power and performance plus longer run times. Find out how we combat fake reviews. endstream endobj 15 0 obj <> endobj 16 0 obj <> endobj 17 0 obj <>stream How many years can you expect an Ego lawn mower battery to last? The equipment must be returned together with the original proof of purchase (stating the purchase date and product description) to the reseller from whom the equipment was originally purchased. Well the battery stopped working on the lawn mower after less than a year. Michelle promptly answered and after a couple of checks that it wasnt operator error and that there were no EGO repair shops nearby EGO is sending me a new replacement mower.I dont know why there are so many negative reviews on here. or abuse. Its here! You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. For the best experience on our site, be sure to turn on Javascript in your browser. Check out EGOs incredible new Z6 Zero Turn Riding Mower. One powerful man blessing himself in a midnight Easter service. This warranty also does not apply to cosmetic damage, including but not limited to scratches or dents; defects caused by normal wear and tear or otherwise due to the normal aging of the product. EGO LM2000E | ProductReview.com.au year on all product, battery and chargers. Recently, my lawn mower decided to stop working. The warranty period for routine maintenance parts, such as, but not limited to, ride-on mower seat, wheels, tires, anti-scalp wheels, brake disc, friction block, blades, trimmer heads, chain bars, saw chains, belts, scraper bars, rubber paddles, augers, skid shoes, blower nozzles, and all other EGO accessories is 90 days for residential purpose, 30 days for industrial, professional or commercial purpose.
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