Brittany Ferries may randomly provide some discount codes for your order from time to time. Although Brittany Ferries were initially insistent that the voucher was the only option they now have on their website an option on the Contact us page to request a Terms and Conditions & Privacy Policy, If there is a P&O account linked to this email address, we'll send over a link to reset your password, Enter the email address associated with your account, and we will email you your booking reference, If there is a P&O account linked to this email address, we'll send over your booking reference. Just in case something goes wrong, have an alternative travel plan in mind. Refund Refund Refund The majority of our tickets are amenable so you can always choose alternative dates if you prefer.Kind regardsJaneCustomer ServicesBrittany Ferries. - See 3,323 traveller reviews, 851 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. Refunds are made via the method paid, so if a booking has been paid for by voucher the refund is made in the same way. www.connexionfrance.com Il est interdit d'interdire ! My young sister has recently been diagnosed with cancer and very Ill.I contacted Brittany Ferries to ask if we could reschedule our upcoming booking .The customer service agent was without any empathy or compassion .He constantly quoted advocate for travel insurance In these most difficult of times a bit of kindness would have been so appreciated.We cant rebook as at this stage we dont know if my sister has days weeks or months left ,but my request for a voucher for a later trip was refused .A difficult situation was made even worse today ,I am totally shocked and saddened by his lack of understanding .Brittany Ferries ,you are a large company and could do so much better . Sorry to hear you experienced a long wait on hold on this occasion. For a better experience, please enable JavaScript in your browser before proceeding. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I will in future be looking at using another company. We have helped over 300,000 people with their problems. Which is unacceptable, as it is doubtful that we would ever travel with these cowboys again. Brittany Ferries refund policy didnt hold water - The Times Good afternoon,Thank you kindly for your review - we definitely agree with you there! The Portsmouth to Le Havre ferry is ideal for those traveling from London and the south, sailing to Le Havre on the alabaster coast of Normandy, closer to Paris and eastern France than any of their other voyages. Choice between a refund and credit to be given. Many customers were unsatisfied with vouchers and had requested a refund. Find new Brittany Ferries discount codes at PromoPro.Receive a free gift from Brittany Ferries. This was a significant change of journey plan for passengers who for example were travelling to Spain with fuel-guzzling lorries and motorhomes. Brittany Ferries issued us with credit notes. I saw in the news the morning that the Competition and Markets Authority is flexing its muscles on the whole issue of cancellations/refunds so it will be interesting to see where that goes. Some ticket classes are more flexible than others, so it's important to be aware of this while booking. DoNotPay can help make it easier, so you can get the money back from your cancelled holiday without arguing with your bank or the ferry company. This might offer you cover on purchases of any value made on debit, credit or prepaid cards. Changes to your Terms & Conditions - See 1,166 traveller reviews, 447 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. Do we have to pay? Very happy. The recent industrial action by French crew at Brittany Ferries left the entire fleet unoperational and caused havoc for travellers and companies that rely on shipping their goods between England, France and Spain. I still have Two and a half months before BF take the Final Payment. Also, I'll pass on your comments regarding the ship to the relevant department. All Discounts Live And Tested.Get great opportunity to have discount on Brittany Ferries.Buy more and get savings. We have always found the staff friendly and efficient and we have been accommodated without any problemsExcellent service and customer careDenis, Good afternoon,Thank you for your review - it is greatly appreciated. 2023 Trustpilot, Inc. All rights reserved. Good afternoon,Thank you for your review complimenting our colleague Karen in the contact centre. I am pleased that you were happy with your booking and that you can now look forward to your sailing. Daily in April. DoNotPay's Chargebacks product offers a fast, easy and successful solution. If the arrival of the ferry is delayed or the crossing cancelled, compensation of between 25% and 50% of the ticket price will be awarded. Terms & Conditions: Book with Confidence is valid for bookings across our Dover to Calais, Hull to Rotterdam and Liverpool to Dublin services for travel by 31st December 2022.Valid on bookings made by the 30th December 2022. Much better to have a buffet style meal. All affected bookings were automatically cancelled and offered a refund credit note.Our contact centre was and is still open, but we've had to close most of our telephone lines & temporarily resort to an email only customer support network due to the demand. Could I recommend them in future? If you checked out as a guest or are having issues amending your booking online please email us oncustomer.services@poferries.comorcall one of our friendly call centre staff on01304 44 88 88. Regarding the trip itself its only in February so will review that aspect then but have no doubt it will be just as high standard of service and support. Should also say the staff are lovely, really helpful ladies and gents all with excellent English and Spanish including the chefs! Brittany Ferries: Cancelled crossings - NO REFUNDS! Experience on board was good - adequate if not luxurious, pricey but OK! Thank you for choosing to sail with us!Best regardsJanineBrittany Ferries, Hello Jean,Thank you for your review - I'll be sure to forward your compliments on to the agent that assisted you (Sally).We look forward to welcoming you on-board in future!Kind regards,JamesBrittany Ferries. Please accept our apologies regarding your delayed sailing due to bad weather and we are sorry to hear of your disappointment with our on board services on this occasion. Brittany Ferries to offer refunds and credit notes. Dear 'Ron S', I am sorry but we're currently unable to operate a passenger ferry service in order to protect both our crew & customers and weve had to close most of our telephone lines and temporarily resort to an email only customer support network.For sailings that were affected by the suspension of services, we've automatically cancelled the bookings and been in touch via email with regards to the refund.
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